Shipping Policy

Free Shipping: We offer free shipping on all orders within India.
Delivery Time: Orders are typically delivered within 3 to 10 days from the date of dispatch. However, delivery times may vary due to unforeseen circumstances.
Order Processing: Orders are processed and dispatched within 2-3 business days of placing the order, subject to stock availability.
Courier Partners: We work with leading logistics providers to ensure reliable and timely delivery.

Once your order is shipped, a tracking link will be shared via email/SMS so you can monitor the shipment’s progress.
If you do not receive your tracking details within 3 days of placing the order, please contact our customer support.

If your order status shows “Delivered” but you have not received the package, please notify us within 24 hours of the status update. Kindly note that after 48 hours, courier companies do not entertain Proof of Delivery (POD) disputes, and we may be unable to assist further.
In cases where a shipment is returned due to an incorrect address, recipient refusal, or multiple failed delivery attempts, the customer will be responsible for the reshipping charges. Please ensure your shipping details are accurate to avoid any inconvenience.
We are not liable for delays caused by natural disasters, strikes, lockdowns, or any unforeseen circumstances beyond our control.

For any queries or concerns regarding shipping, feel free to contact us at viviana.vitality@gmail.com