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Viviana (hereinafter collectively referred to as “We”/”Us”/ “Our”)
We value the trust you place in us and recognize the importance of secure transactions and privacy in information. This Privacy Policy describes how we and our affiliates collect, use, share or otherwise process your personal information through our website www.viviana.co.in and our mobile application (Hereinafter referred to as the “Platform”). By visiting the Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the terms of use and the applicable service/product terms and conditions. If you do not agree, please do not access or use our Platform. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. We hope that if you do not accept and agree with this Privacy Policy, then kindly reframe yourself from using our Site.
Collection of Information
When you use our Platform, we collect and store the information you provide to us over time. Generally, you can browse our Platform without revealing your identity or sharing any personal information. However, once you provide us with your personal information, you are no longer anonymous to us. We clearly indicate which fields are mandatory and which are optional. You always have the option to withhold certain information by choosing not to use specific services, products, or features on the Platform.
We may track your purchasing behavior, preferences, and other information you choose to share with us. This data is used for internal research to analyze the demographics, interests, and behavior of our users, with the aim of improving our understanding of and services to our users. This information is compiled and analyzed on an aggregated basis and may include the URL you came from (whether on our Platform or not), the URL you go to next (whether on our Platform or not), your browser information, and your IP address.
When you create an account or engage in transactions with us, we collect personal details such as your email address, delivery address, name, phone number, credit card/debit card information, and other payment-related data. While certain sections of our Platform can be accessed without being a registered user, activities like placing an order or accessing our online content/services require registration. We may use your contact information to send you promotional offers.
If you send us personal communications, such as emails or letters, or if other users or third parties send us feedback regarding your activities on the Platform, we may store this information in a file specific to you.
We use your personal information to fulfill the products and services you request. If we use your personal information for marketing purposes, we will give you the option to opt out. We also use your information to assist sellers and business partners with order handling and fulfillment, enhance your customer experience, resolve disputes, troubleshoot issues, promote a secure service, collect payments, gauge consumer interest in our products and services, inform you about offers, products, and updates, customize your experience, detect and prevent fraud, enforce our terms and conditions, and for any other purposes outlined at the time of information collection.
With your consent, we may access your SMS, contacts, location, and device information. We may also ask you to provide your PAN, GST number, government-issued ID, or Know-Your-Customer (KYC) details to: (i) verify your eligibility for specific products and services, including credit and payment products, (ii) issue GST invoices for products or services purchased for business needs, and (iii) improve your experience on the Platform and give you access to the products and services offered by us, sellers, affiliates, or logistics partners. If you do not consent, your access to certain products and services may be restricted.
As part of our ongoing efforts to improve our products and services, we and our affiliates gather and analyze demographic and profile data on users’ activities. We use your IP address to help diagnose server issues, manage the Platform, and identify you, while also collecting broad demographic information.
Security Best Practices
We recognize the importance of data security and are committed to ensuring that your experience with us is as safe as possible. We have implemented reasonable safeguards and precautions to protect your personal information and/or sensitive personal data from unauthorized access, misuse, alteration, unlawful use, accidental loss, and other risks. Viviana servers are accessible only to authorized personnel, and your information is shared exclusively with employees and authorized staff on a need-to-know basis in order to provide the services you have requested.
We have adopted robust security practices and procedures, maintaining both technical and organizational measures to protect your personal information and/or sensitive personal data. These practices are aligned with the standards used by similar websites to ensure the safety of your data.
While we take every effort to protect your personal information from potential risks and threats, please be aware that no online system can offer absolute security. You also play an important role in maintaining the security of your personal information. We kindly request that you support our efforts by refraining from sharing any particularly sensitive personal data on our website unless it is necessary for the specific context.
Please note that Viviana will never ask you to share sensitive personal data via email or phone. If you receive such a request, please do not respond or disclose any sensitive information. Instead, kindly forward any related information to www.viviana.co.in for appropriate action.
