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We accept returns within 48hrs. The customer is responsible for the postage and shipping fees associated with the return.
Once the product is received at our end, the refund shall be processed within the next 3 to 4 working days.
Thank you for shopping with us! We are committed to providing you with the best possible customer experience. This return policy outlines the guidelines for same-day cancellations, specifically for orders that have not yet been shipped.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at www.viviana.co.in
An item will be deemed unsellable and not eligible for return under the following circumstances:
- The item is not in the same condition as when it was originally listed.
- It is defective, damaged, opened, missing required labeling, prohibited, or otherwise unsuitable.
Once your return request is confirmed, it may take up to 7 days to process the return and verify that the items are in acceptable condition. If the items do not meet the required conditions, the return request will be rejected. If the return is accepted, you will receive a refund.
Cancellation Requests: Same-day cancellations are possible only for orders that have not yet been shipped. If the order has already been shipped, cancellations may no longer be possible.
If your cancellation request meets the criteria and the order has not been shipped, a full refund will be issued. If the order has already been shipped, please refer to our standard return policy for instructions on how to return the item(s).
For any return-related inquiries, feel free to contact us at www.viviana.co.in
Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it accordingly.
